Yes! Every plant we send is healthy and arrives in good condition or we'll send you a new one or issue a refund. Damages can occur in transit. If this happens, share a photo with us within 30 days and we'll work with you to make it right.

A flat rate shipping fee of $15 applies to orders of up to $99. House of Agave offers free shipping for special occasions and on all orders of $100 or more.

Domestic shipping usually takes between 4 to 8 business days depending on your order and location. Some products may arrive separately. During winter months, live plant orders may be placed on hold if there is a winter storm or extremely cold temperatures in your area.

House of Agave offers shipping to the continental United States only. Unfortunately, we cannot ship to Canada, Alaska or Hawaii.

We recommend adding our Winter Plant Shipping Protection when ordering plants during the winter months if the order is shipping to an area that gets below 50 degrees.

Please add our $7 Winter Heat Pack at a checkout. If you order arrives with cold damage when the shipping protection is added to your order, we will either send you a new replacement or issue a full refund.

All direct payment gateways adhere to the safety standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept all major credit cards and a variety of online payments as shown during checkout. All payment processing and vital customer information is quick, easy, and secure.

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