Refund policy
Refunds & Credits: What is Covered
- Damaged Plants: If plants are damaged during shipment and meet the criteria below, they qualify for either a refund or replacement.
- 30-Day Healthy Plant Guarantee: We ensure that all plants arrive in healthy condition if ordered correctly (online orders must include the heat protection pack during winter months). If your plant arrives damaged, send us a photo within 30 days and we'll work with you to make it right.
- Refunds for Damaged Items Only: Refunds are issued only for the cost of the plants themselves, not for shipping costs.
- Cold Damage Without Heat Packs: During cold months, heat packs will be automatically added to orders shipping to cold regions.
Process for Refund or Replacement
- Email us at support@houseofagave.store with:
- A picture of the damaged item.Some leaves may turn yellow and fall off or incur minor damage during travel. This is normal, but plants that perish during travel will be refunded or replaced.
- The order number and shipping information.
- Refunds and or replacements are processed within 7–10 business days, and only one replacement order will be issued per claim.
Additional Notes
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- Address changes for processed orders must be submitted within 24 hours to avoid complications.
- As a small business, response times may take 1–2 days during weekdays.
Thank you for your business!